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Apple Customer Service is second to none

05 Oct

Genius…delivered.

Last night I had to resubmit my eBook to Apple as I described in a previous post. Because I was a little unsure of things today I checked up on haw it looked in the iTunes Connect site and found that I had a pair of error messages. The first was completely innocuous, just indicating that my Book was ‘Not On’ the iTunes Store because it was presently in review for QC. That’s no big deal and just meant, ‘Sit on your hands for a minute.’

However, the second message was less clear. It read, ‘Unknown Issue. Due to an unknown issue, your content is not on the store. Please Contact us for more information.’ I tried to do that, but found myself in a loop where I could never get through to an actual email tool to enter my concern. Then I noticed a toll free number I could call on the same page. That’s normally poison and not that different from a prison sentence while getting jerked around for an hour or more navigating menus.

Today: Not the Case.

Three rings, then an actual, live human being answered the phone! For a minute I thought I must have a wrong number. But not only did this human answer the phone, but he was even able to help me identify the issue and clear everything up in less than 5 minutes total time.

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2 Comments

Posted by on October 5, 2012 in Uncategorized

 

Tags: , , , , , , , ,

2 responses to “Apple Customer Service is second to none

  1. paul

    October 18, 2012 at 7:54 am

    Defrauded by Apple.

    Since the begining I experienced a lot of problems with this Imac, the customer service today hang on on me, while i stayed quiet and raise a list of all things going worng with the computer, i was talking to a frenh department at 2 pm serial number dgkhx005dmw8,

    i forget to use the email porgram apple, it has never worked well, i was getting this colored wheel all the time, for hours impeaching me to work, the tried to help me we set up a guest user and delete all email with signature , infos i could not retreived after, thnak you!

    then the email was corrupted again and never worked, so i quit using it, i baughta program for invoicing numbers, it has not works for 20 more products, its a bug too. Factura too is a pure bug. so i stop using, buying or downloading any app apple.

    the apple id has never worked too, each time they asked me to change it or they don’t recognize my password.

    i never could donwload any of the update or when i could log in once and download one, it never recognized it as being downloaded.

    3 days ago, i tried to turn on the computer and it was not working, for 2 weeks since it has crashed, i was turning it on and off using the button as the colored wheel was displayed and impeach me to do any forcing to turn it off.

    i wander if i did not damaged the computer by turning it on and off this way while i was having the first email bug, i simply think now the email is corrupted.

    today so, i called apple and they hang on on me ,and told me all i could so now 45 days after my purchase is selling it and they hang on.

    in my life i never seen such crappy product but the customer servive is much worst, i really regert my rpuchase like never in my life before and i will post this message on all internet forums so people know what to wait from apple.

    at the store they forst said it was 30 days to get your money back ,then they said it is 15 dya,s

    i stop using the apple mouse as it simply cut my finger, i do not find convenient the red button to close a window and alos the keyboard touch, as the mouse are very odd to human touch, that is why i prefer also a blackberry thna a Iphone, its very cute but in hands it has nothing of human, i mean its very odd to handle, and as odd as using this imac,

    I lived myself in california 7 years and by getting an imac i thaught i was getting a customer support, i simply have the feeling of being defrauded today.

     
    • downhousesoftware

      October 18, 2012 at 9:42 am

      I’m honestly surprised by all the difficulties you have had with your mac and with Apple. This is nothing like the experience I have had in all my years of owning macs (since about 1992). Without a doubt you can take your computer into an Apple store and have them solve your problem or replace your machine. Even if you have not purchased an extended AppleCare warranty, it is still covered for 1 year. This does not mean that they will give you your money back, but it does mean that they will help you, repair anything that has gone wrong or replace it free of charge.
      Schedule an appointment at the genius bar and talk things over face-to-face. The only suggestion I have beyond that is that a smile goes a lot further than a scowl- Get them on your side and they’ll help you out.
      Good luck

       

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