Last night I had to resubmit my eBook to Apple as I described in a previous post. Because I was a little unsure of things today I checked up on haw it looked in the iTunes Connect site and found that I had a pair of error messages. The first was completely innocuous, just indicating that my Book was ‘Not On’ the iTunes Store because it was presently in review for QC. That’s no big deal and just meant, ‘Sit on your hands for a minute.’
However, the second message was less clear. It read, ‘Unknown Issue. Due to an unknown issue, your content is not on the store. Please Contact us for more information.’ I tried to do that, but found myself in a loop where I could never get through to an actual email tool to enter my concern. Then I noticed a toll free number I could call on the same page. That’s normally poison and not that different from a prison sentence while getting jerked around for an hour or more navigating menus.
Today: Not the Case.
Three rings, then an actual, live human being answered the phone! For a minute I thought I must have a wrong number. But not only did this human answer the phone, but he was even able to help me identify the issue and clear everything up in less than 5 minutes total time.